Shipping policy

Last updated: 29 October 2026

Every piece is shipped in reinforced packaging designed for glass and lighting.

Mainland Portugal

Delivery in 2 to 5 working days.

CTT pick-up point: €3.51
Home address: €5.69
Free home delivery on orders from €100

Azores and Madeira

Delivery in 6 to 10 working days.

€6.50

Spain, including the Balearic Islands

Delivery in 4 to 7 working days.

Up to €60: €10
From €60.01 to €100: €15
Over €100: €25

Canary Islands

Delivery in 6 to 10 working days.

€16
Free from €100
Local customs charges may apply and are paid by the customer.

France

Delivery in 5 to 10 working days.

€16

Rest of the European Union

Delivery in 5 to 10 working days. Shipping is calculated at checkout, based on weight.

From €12.53: Austria, Belgium, Czechia, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands and Slovakia.
From €13.35: Denmark, Estonia, Finland, Latvia, Malta, Poland and Sweden.

Processing and dispatch

We prepare your order within 48 working hours of payment.
Some weeks have a higher volume of orders, which may extend preparation time. Delivery times may also be longer during holidays and festive seasons.
Once dispatched, you will receive an e-mail with the tracking code.

Damaged order

Check your order on arrival. If you hear broken glass inside the box, do not open it. Photograph the packaging and contact us immediately: geral@outletvidrosecandeeiros.com.