Legal notice

Last updated: 17 March 2026

Electronic Complaints Book

Outlet Vidros & Candeeiros complies with the applicable Portuguese legislation and provides the Electronic Complaints Book (Livro de Reclamações Eletrónico), where consumers can submit:

  • Complaints
  • Compliments
  • Suggestions

This channel contributes to the continuous improvement of our products and services.

Access it through the following official link:
👉 https://www.livroreclamacoes.pt/Inicio

Alternative Dispute Resolution (ADR)

If a dispute arises regarding the purchase of goods or the provision of services that you are unable to resolve with us, you may turn to Consumer Alternative Dispute Resolution (ADR) bodies.

ADR allows disputes to be resolved in a simpler, faster and more economical way, without the need to go to court.

Consumers covered by Law no. 144/2015 of 8 September may turn to officially recognised ADR bodies to mediate or arbitrate disputes relating to sale-and-purchase contracts or the provision of services.

The updated list of ADR bodies can be found at:
👉 https://www.consumidor.gov.pt

We recommend reading Law no. 144/2015 for complete information.

European Online Dispute Resolution (ODR) Platform

For disputes arising from online purchases, you can also use the European Online Dispute Resolution (ODR) Platform, managed by the European Commission:

👉 https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

ADR Bodies

Below are authorised bodies you may turn to — depending on your area of residence or place of consumption: