Privacy policy

Last updated: 17 March 2026

Outlet Vidros&Candeeiros operates this website and its associated services, including content, features, tools, products and assistance (the “Services”). We use Shopify technology to provide our online shop.

This Privacy Policy describes how we collect, use, store, disclose and protect your personal information when you use the Services, make purchases or communicate with us.
By using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Data Collected

“Personal information” is data that identifies, or can identify, an individual. It does not include anonymised information.

We may collect the following categories of data:

a) Contact data

  • Name
  • Address
  • Shipping and billing details
  • Phone number
  • E-mail address

b) Financial data

Payment information (e.g. credit/debit card, data processed by third parties)

Transaction history

Note: We do not store full card details. These are processed by certified providers (e.g. Shopify Payments, PayPal).

c) Account data

  • Username
  • Password
  • Preferences

d) Usage and device data

  • IP address
  • Device and browser type
  • Interactions on the website (e.g. pages visited, products viewed)

e) Transaction data

  • Items viewed
  • Items purchased, returned, cancelled
  • Order history

f) Communications

  • Data sent by e-mail, forms or chat

2. Data Sources

We collect data:

  • Directly from you (purchase, registration, contact)
  • Automatically via cookies/similar technologies
  • From providers that perform services on our behalf (e.g. payment processors, carriers)
  • From authorised partners or third parties

3. Purposes of Processing

We use personal data to:

a) Provide the Services

  • Process and deliver orders
  • Issue invoices
  • Manage user accounts
  • Process returns and exchanges
  • Recommend products
  • Organise shipping and logistics

b) Communication

  • Customer support
  • Order notifications
  • Responding to requests

c) Marketing

  • Sending offers and promotional communications
  • Digital advertising inside and outside our shop
  • You can unsubscribe from marketing communications at any time.

d) Security and fraud prevention

  • User authentication
  • Detecting and preventing abuse, fraud and malicious activity

e) Legal compliance

  • Tax obligations
  • Responding to legal requests
  • Protecting our rights

4. Disclosure of Personal Data

We may share data with:

  • Shopify (hosting, processing, shop support)
  • Service providers (payments, shipping, data storage, analytics)
  • Marketing partners (within the limits of the law)
  • Companies within our group (if applicable)
  • Legal authorities, when required
  • Third parties involved in corporate transactions (e.g. an acquisition)

Shopify may use certain data for advanced features under its own responsibility. For more information, see Shopify's Privacy Policy.

5. Relationship with Shopify

Shopify hosts the platform and processes personal data on our behalf.
Some data may be processed in countries outside the EU.
Shopify is responsible for part of the processing and for handling the rights associated with the use of data within its ecosystem.

More information:
https://www.shopify.com/legal/privacy
Privacy Portal: https://privacy.shopify.com

6. Cookies and Similar Technologies

We use cookies to:

  • Improve the user experience
  • Save preferences
  • Measure usage
  • Support shop features
  • Provide personalised advertising
  • You can adjust cookie preferences in your browser.

7. Protection of Minors

The Services are not intended for minors.
We do not intentionally collect data from minors.
If you believe we have collected a minor's data, contact us to have it deleted.

8. Security

We implement appropriate technical and organisational measures to protect personal data.
No system, however, is entirely secure.
Please avoid sending sensitive information through insecure channels.

9. Data Retention

We keep data for as long as necessary to:

  • Manage the account
  • Comply with legal obligations (e.g. tax)
  • Resolve disputes
  • Invoices and tax data may be retained for up to 10 years, in accordance with the law.

10. Data Subject Rights

Depending on the applicable law, you may have the right to:

  • Access
  • Rectification
  • Erasure
  • Portability
  • Restriction of processing
  • Objection
  • Withdrawal of consent
  • Complaint to a data protection authority
  • We may need to verify your identity in order to respond to the request.

11. International Transfers

Data may be transferred outside the EEA.
We use recognised legal mechanisms, such as Standard Contractual Clauses.

12. Complaints

You can contact us with complaints.
You may also complain to the competent Data Protection Authority.

In Portugal:
CNPD — www.cnpd.pt

13. Changes to the Policy

We may update this Policy from time to time.
The “Last updated” date reflects the most recent version.

14. Contact

If you have any questions or wish to exercise your rights, contact us:

Outlet Vidros&Candeeiros

Ricardo de Morais Martins
Rua 5 de Junho, 31
2450-076 Nazaré — Leiria, Portugal
E-mail: geral@outletvidrosecandeeiros.com
Tel.: +351 918 727 019